|
Q: |
What is needed to complete the
course at home? |
|
A: |
You must have a television, VCR and
touch-tone phone. |
| |
|
|
Q: |
Can I work at my own pace 24/7? |
|
A: |
Yes, you can stop and start at
anytime. |
| |
|
|
Q: |
Can someone else pick up the tapes
for me? |
|
A: |
No. You
will need to sign the student forms when you pick up
the videos and show a picture ID |
| |
|
|
Q: |
Can someone else drop off the tapes
for me when I have completed? |
|
A: |
Yes. |
| |
|
|
Q: |
Who do I call if I have questions? |
|
A: |
Our help line is available at:
1-800-460-1398. |
| |
|
|
Q: |
What happens if I fail the final
exam? |
|
A: |
You can retake the test one more
time at no extra charge. If you fail a second time ,
you can choose to retake the video program for
$25.00 |
| |
|
|
Q: |
What happens if the video tapes are
damaged ? |
|
A: |
Return them to the rental location
and another set will be issued. |
| |
|
|
Q: |
How long will it take to receive my
certificates? |
|
A: |
In most cases you will receive them
within three business days. |
| |
|
|
Q: |
Can I also take the course for
insurance discount? |
|
A: |
Yes, upon completion you will
receive two certificates via US Mail. Court Copy and
Insurance Copy. |
| |
|
|
Q: |
How long is the video course?
|
|
A: |
Six hours. We are state approved so
you must spend the required amount of time on the
program. Remember, you can start and stop as often
as you need to. |
| |
|
|
Q: |
Can I fast forward the tape? |
|
A: |
No. This is a time-locked
course. Minimum six hours. |
| |
|
|
Q: |
I want to rewind the tape to see
something again, is this allowed? |
|
A: |
Yes, it is ok to rewind and re-watch
something if you want to. |
| |
|
